FAQ

 

Q: Do you offer free in-home estimates?
A: Yes. All you need to do is call 603-748-5782 or e-mail info@sunapeeshade.com to set up your free in-home Consultation and we´ll bring the showroom to you. We will discuss and suggest some options with you, show you samples, measure your windows and write up an estimate.

Q: What area do you cover?
A: Click here

Q: Are you insured?
A: Yes, We carry full commercial liability insurance.

Q: Do you work with Commercial Contractors?
A: Yes, We work with Property Managers, Architects & Engineers, Designers & Decorators, General Contractors & Sub Contractors, and Building Owners.

Q: What type of Commercial Projects have you worked on?
A: We have worked with Banks, Hospitals, Local, State, & National municipalities & entities, High rise Buildings, Office Buildings, Restaurants, Hospitals, Schools & Universities, Banks and Churches just to name a few.

Q: What are your payment terms?
A: We require a 50% deposit when the order is placed and the balance upon installation. We accept cash, checks, Mastercard, Visa, or American Express

Q: How long will it take for my order?
A: We try to make sure you get your order as fast as possible. However, there is a manufacturing time associated with every product. Typically most of our blinds and shades can be installed in about 2-3 weeks. Plantation shutter orders normally take 4-8 weeks for production depending on the type and style. If you are needing it sooner, we may be able to offer a rush order option depending on the product or manufacture. Our Design consultant will go over the production and installation time with you during consultation.

Q: Will you sell or give away my personal information?
A: We will never sell or give away any of your personal information. All of the information that you give us such as your name, address, phone number and email addresses are used only for processing your order and contacting you when needed. We will not release this information to anyone.

Q: I´m building a new house. Do I need to wait until I close or move in to contact Blinds for less?
A: Not at all – we work with many customers during the construction phase, timing our orders so they´re ready as soon as you close or move-in as long as we have adequate lead time.

Q: Can I roll the cost of my window coverings into my mortgage?
A: Yes, In most cases you can as long as you haven’t closed on your loan yet. All you need to do is let your mortgage company know this is what you´d like to do. They´ll take our proposal and add it to your loan. This is sometimes called a “Wraparound” At closing, these funds are held by the title company who then cuts us a check when the work is complete.

Q: What if I need repairs in the future?
A: All of our product is covered with Manufacturer Warranty. Please call Customer Service Toll Free at 603-748-5782 and we will assist you in determining whether the item can be repaired or must be replaced then we will contact the manufacturer on your behalf.

Q: How do I clean my window blinds?
A: With most of our blinds all you have to do is dust them regularly with a cloth, feather duster or gently with a vacuum cleaner. If for some reason you need to clean them more thoroughly then a damp cloth can be used.

Cleaning Instructions

Honeycomb Cell Shades – The Honeycomb fabric is easy to care for. Regular dusting with a feather duster or vacuum cleaner brush is recommended. Most stains can be blotted with a damp sponge and mild detergent. IMPORTANT: DO NOT IMMERSE HEADREALIN WATER. When and if damp, raise shade tightly to re-crisp pleats. Before using anything stronger than mild detergent and lukewarm water, test an unobstructive corner of the shade. If you have any questions, please feel free to give us a call.

Woven Wood Window Shades – May be cleaned by vacuuming.

Pleated Shades – Remove and lay the shade on a flat surface. If the shade is dusty, vacuum with an upholstery attachment. To clean fingerprints or soiled spots, use aerosol spray foam upholstery cleaner such as woolite or scotch guard cleaners. Spray the foam cleaner over the area to be cleaned. Immediately scrub the area with a clean damp sponge) back and fourth gently in the direction parallel to the pleats in fabric) until stains are removed. Be careful not to crush or wrinkle fabric. Remove access water from fabrics by patting with a clean dry towel. Hang only when shade is completely dry. Frequent cleaning may tend to remove the fullness and body of the pleats fabric. DO NOT use strong detergent or spot removers. Dry cleaning is NOT recommended.

Aluminum Blinds – For Light cleaning use a static charged duster, taking care not to push onto the cords running through the mini blind. You can also use a light wet cloth on aluminum blinds, Take care not to use to much water as this will cause the dust to run and streak your blind.

Horizontal Blinds – The best way to clean Fauxwood or Wood is to wipe with a duster or a soft cloth. You may also use a vacuum with the brush attachment. If there is stains that are not easily removed with a dust cloth or vacuum you can use a damp rag, but make sure you dry the blinds right away. Extended exposure to moisture may damage the Wood blinds.

Roller Shades – Sheer weave Fabrics are easy to maintain. Sheer weave shades require occasional vacuuming with a soft brush attachment or washing with mild soap. Roller shades can be cleaned with a sponge or damp cloth and a soapy solution. Gently wipe or blot the stain from the fabric. Allow Sheer weave fabric to completely air dry before rising.

Vertical Blinds – Fabric Vanes need periodic vacuuming; this will keep the fabric fresh. Spot clean any stains by applying a mild soap and water solution with a sponge or cloth. For heavy stains, an upholstery cleaning solution may be used. Clean a small area in an inconspicuous to test for color fastness. PVC vanes, just apply a mild soap and cold or warm water solution with a soft cloth or sponge. Abrasive or strong cleaners may scratch or mark the vane’s surface. Dry with a cloth towel to avoid water marks. Clean one vane at a time, Detach one vane, and place on a flat surface, clean and reattach vane. NEVER: Soak, use hot water, machine wash or dry, use a solvent cleaner, dry, hang or use over a clothesline, and NEVER wring or crush vanes to dry.

Roman Shades – To Prevent serious soiling, you can regularly dust the shade with a feather duster or use a vacuum cleaner on a low power. If there are stains, we would advise that you remove these as quickly as possible with a soft sponge and Luke warm water and if needed, a non-synthetic washing powder.

Shutters – Lightly vacuum with an upholstery brush. For minor soiled areas, clean with warm water using a clean cloth. Dry a second clean cotton cloth. For more severe soiling, use a mild detergent diluted to a 5% solution with room temperature water. Clean with a cotton cloth. Wipe are with clean water to remove any detergent residue and dry with a clean cotton cloth.

 

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